Frequently Asked Questions

Get quick answers to common questions about BrainIdea's web design tools and software solutions. Our comprehensive FAQ covers everything from technical specifications to implementation support.

Getting Started

12 questions

Technical Requirements

8 questions

Design Tools

15 questions

Integration Support

9 questions

Common Questions & Solutions

Sarah Chen, Technical Support Specialist

What system requirements do I need for BrainIdea tools?

Our tools work smoothly on most modern systems. You'll need at least 8GB RAM, a dual-core processor from 2018 or newer, and about 2GB of available storage space. We support Windows 10/11, macOS 10.14+, and major Linux distributions. Browser compatibility includes Chrome 90+, Firefox 88+, Safari 14+, and Edge 90+.

How do I integrate BrainIdea with my existing workflow?

Integration usually takes 2-3 hours with our setup wizard. We provide direct connectors for popular platforms like WordPress, Shopify, and custom CMS solutions. Our API documentation includes step-by-step guides, and we offer personalized onboarding sessions to help your team adapt quickly without disrupting current projects.

Can I export my designs to different formats?

Yes, we support multiple export formats including HTML/CSS, React components, Vue.js templates, PNG/SVG assets, and PDF mockups. You can also generate responsive code snippets optimized for different frameworks. Export settings let you customize compression levels, naming conventions, and folder structures to match your development preferences.

What happens if I encounter technical issues?

Our technical support team responds to urgent issues within 2 hours during Taiwan business hours. We offer multiple support channels including live chat, email tickets, and scheduled video calls for complex problems. Additionally, our knowledge base contains troubleshooting guides and video tutorials for common scenarios.

Are there any file size limitations for projects?

Individual images can be up to 50MB, and complete projects can reach 500MB without performance issues. We use smart compression algorithms that maintain visual quality while optimizing storage. For larger enterprise projects, we offer extended storage plans and cloud-based processing to handle complex designs efficiently.

How does collaborative editing work with team members?

Team collaboration interface showing real-time editing features Real-time collaboration allows up to 10 team members to work simultaneously on the same project. You'll see live cursors, instant updates, and version history with detailed change logs. Permission controls let you set editing rights, commenting access, and approval workflows to maintain project organization and quality standards.

Need More Help?

Can't find the answer you're looking for? Our technical experts are here to provide personalized assistance for your specific web design challenges and implementation questions.

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Phone Support

+886229577388
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Email Assistance

help@brain-idea.com
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