Refund Eligibility Criteria
At BrainIdea, we stand behind our web design tools and software. Refunds are available under specific circumstances to ensure both customer satisfaction and fair business practices.
30-Day Window
All refund requests must be submitted within 30 days of your original purchase date. This timeframe allows adequate evaluation of our software while maintaining reasonable business boundaries.
Technical Issues
Software that fails to function as described or contains critical bugs that prevent normal operation qualifies for full refund consideration after our support team attempts resolution.
License Compliance
Products must be used according to license terms. Violation of usage agreements may void refund eligibility and could result in license termination.
Important Refund Restrictions
Downloadable software that has been successfully installed and used for project completion may not qualify for refunds. Custom development work and consulting services are non-refundable once delivered.
Step-by-Step Refund Process
Our refund process is designed to be straightforward while allowing us to understand your experience and potentially resolve issues.
Submit Request
Contact our support team at help@brain-idea.com with your order details, purchase date, and specific reason for requesting a refund.
Review Period
Our team reviews your request within 2-3 business days. We may ask additional questions or offer alternative solutions before processing.
Decision Notification
You'll receive email confirmation of our decision. Approved refunds include details about processing timeframes and any required actions.
Payment Processing
Approved refunds are processed within 5-7 business days. The exact timing depends on your original payment method and financial institution.
Refund Scenarios
Different situations may affect how refunds are processed. Here are common scenarios we encounter:
Full Refund Situations
Complete refunds are typically granted when software doesn't function as advertised, when duplicate charges occur due to system errors, or when technical compatibility issues prevent basic functionality despite meeting stated system requirements.
Partial Refund Considerations
In some cases, partial refunds may be offered when products have been partially used but don't meet customer expectations. This often applies to software bundles where only certain components are problematic.
Non-Refundable Items
Certain services and products cannot be refunded once delivered, including custom website development, personal training sessions, and consultation services. These are clearly marked during the purchase process.
Payment Methods and Processing Times
Refund processing varies depending on your original payment method. We work to return funds through the same method used for purchase whenever possible.
Credit Card Refunds
Credit card refunds typically appear on your statement within 5-10 business days after processing. Your bank may take additional time to post the credit to your account.
PayPal and Digital Wallets
Digital payment refunds usually process more quickly, often appearing in your account within 2-3 business days. You'll receive confirmation from both BrainIdea and your payment provider.
Bank Transfer Refunds
Direct bank transfers may take 7-14 business days depending on your financial institution and international transfer requirements. Additional banking fees may apply in some regions.
Special Circumstances
We understand that unique situations sometimes arise. While our standard policy covers most scenarios, we evaluate exceptional cases individually.
Medical emergencies, business closures, or other significant life events may warrant special consideration even outside normal timeframes. Please contact our team to discuss your specific situation.
For educational institutions and non-profit organizations, additional flexibility may be available. We're committed to supporting organizations that serve their communities through technology.
Policy Updates and Changes
This refund policy is current as of January 2025 and may be updated periodically to reflect changes in our business practices or legal requirements. Customers will be notified of significant policy changes via email.
Any changes to refund policies apply to purchases made after the effective date of updates. Existing purchases remain subject to the policy terms that were active at the time of purchase.