Privacy Policy
Your privacy matters to us. This policy explains how BrainIdea collects, uses, and protects your personal information when you use our web design tools and software.
Information We Collect
We collect information you provide directly to us when using our web design tools and software. This includes account registration details, project files, and communication preferences.
- Personal identifiers like name, email address, and phone number
- Account credentials and authentication information
- Project files, templates, and design assets you create or upload
- Usage patterns and feature preferences within our software
- Device information and technical specifications for compatibility
- Communication records when you contact our support team
We automatically collect certain technical information to ensure our software runs smoothly on your device. This includes browser type, operating system, and performance metrics that help us optimize your experience.
How We Use Your Information
Your information helps us provide reliable web design tools while maintaining the functionality you expect. We use collected data to improve software performance and deliver relevant updates.
Service Delivery
Process your account registration, authenticate access to premium features, and sync your projects across devices. We store your design files securely so you can access them whenever needed.
Product Improvement
Analyze usage patterns to identify which features work best and where users encounter difficulties. This data guides our development priorities and helps us fix bugs more efficiently.
Customer Support
Respond to your questions, troubleshoot technical issues, and provide guidance on using our tools effectively. We keep support conversations to reference previous interactions and provide consistent help.
Legal Compliance
Meet our obligations under Taiwan's Personal Data Protection Act and other applicable regulations. We maintain records as required by law and cooperate with legitimate legal requests.
Data Sharing and Third Parties
We don't sell your personal information to marketers or data brokers. However, we work with trusted service providers who help us deliver our software and maintain our systems.
- Cloud storage providers for secure file hosting and backup services
- Payment processors to handle subscription billing and transactions
- Analytics services to understand software usage and performance
- Customer support platforms to manage help requests efficiently
- Email service providers for account notifications and updates
These partners operate under strict data protection agreements and can only use your information for specified purposes. We regularly review their security practices to ensure they meet our standards.
Your Rights and Control
Taiwan's Personal Data Protection Act gives you specific rights regarding your personal information. You can exercise these rights by contacting us directly.
Access Your Data: Request a copy of the personal information we have about you, including account details and stored project files.
Update Information: Correct outdated or inaccurate details in your account settings, or ask us to make changes you can't access directly.
Delete Your Account: Remove your account and associated data, though we may retain some information for legal compliance or legitimate business purposes.
We'll respond to your requests within 15 business days and may ask you to verify your identity before processing sensitive changes. Some requests might take longer if they involve complex technical procedures.
Data Security and Storage
Protecting your information requires both technical measures and careful operational procedures. We use industry-standard encryption and access controls to keep your data secure.
- SSL/TLS encryption for all data transmission between your device and our servers
- AES-256 encryption for stored files and sensitive database information
- Multi-factor authentication requirements for administrative access
- Regular security audits and vulnerability assessments
- Automated backup systems with geographic redundancy
- Staff training on data handling and privacy best practices
We store your data primarily on servers located in Taiwan and other Asia-Pacific regions to ensure fast performance. International transfers occur only with adequate protection measures in place.
Data Retention Periods
We keep your information only as long as necessary to provide our services or meet legal requirements. Different types of data have different retention schedules.
Active Account Data
Account information and project files remain available while your account is active. We also keep this data for 90 days after account closure to allow for reactivation.
Support Communications
Customer support conversations are retained for 3 years to help us improve our service and provide context for future interactions.
Usage Analytics
Anonymized usage statistics are kept for 2 years to track long-term trends and guide product development decisions.
Legal Records
Financial records and legal compliance documentation are retained for 7 years as required by Taiwan business regulations.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active users via email and update the "last modified" date above.
Minor clarifications and formatting improvements don't trigger notifications, but substantial changes to data collection or usage practices always do. We recommend reviewing this policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
Have questions about this privacy policy or want to exercise your data rights? We're here to help with any privacy-related concerns.